top of page

Payment Assistance - Sewerage & Water Board of New Orleans


Living in New Orleans offers a unique and vibrant experience, rich with culture, history, and community spirit. However, like many urban areas, residents sometimes face financial hardships that make it challenging to keep up with essential utility bills. The Sewerage & Water Board of New Orleans (SWBNO) understands these difficulties and offers various payment assistance programs to help residents manage their water and sewerage expenses. This blog will provide an overview of these programs, eligibility criteria, and how to apply.

Why Payment Assistance is Important

Water and sewerage services are crucial for maintaining public health and quality of life. When residents struggle to pay their bills, it can lead to service disruptions, further financial stress, and potential health hazards. Payment assistance programs ensure that all residents, regardless of their financial situation, have access to clean water and proper sewerage services.

SWBNO Payment Assistance Programs

The Sewerage & Water Board of New Orleans offers several programs to assist residents with their water and sewerage bills:

  1. Customer Assistance Program (CAP)

  • Description: CAP provides a discount on water and sewerage charges for eligible low-income customers.

  • Eligibility: To qualify, residents must meet income guidelines based on the federal poverty level and be the primary account holder of the water bill.

  • Benefits: Eligible customers receive a discount on their monthly water and sewerage bills, helping to reduce the financial burden.

  1. Emergency Bill Assistance

  • Description: This program offers one-time financial aid to customers facing a temporary financial crisis, such as job loss or medical emergency.

  • Eligibility: Residents must demonstrate financial need and provide documentation of the emergency situation.

  • Benefits: Qualifying customers receive a one-time payment to help cover their outstanding water and sewerage bills.

  1. Payment Plans

  • Description: SWBNO offers flexible payment plans to help customers manage overdue bills by spreading payments over an extended period.

  • Eligibility: All customers with overdue bills are eligible to apply for a payment plan.

  • Benefits: Payment plans allow customers to avoid service interruptions and gradually pay off their debt.

  1. Senior Citizen Discount

  • Description: This program provides a discount on water and sewerage bills for senior citizens aged 65 and older.

  • Eligibility: Seniors must be the primary account holder and meet income guidelines.

  • Benefits: Eligible seniors receive a reduced rate on their monthly bills, making it easier to manage on a fixed income.

How to Apply for Assistance

Applying for payment assistance from the Sewerage & Water Board of New Orleans is a straightforward process:

  1. Gather Documentation: Ensure you have all necessary documentation, such as proof of income, identification, and any relevant emergency documentation (if applying for emergency assistance).

  2. Visit the SWBNO Website: The SWBNO website ( provides detailed information about each assistance program, including eligibility criteria and application forms.

  3. Complete the Application: Fill out the appropriate application form for the program you are applying for. Be sure to provide accurate and complete information to avoid delays in processing.

  4. Submit Your Application: Applications can be submitted online through the SWBNO website, by mail, or in person at the SWBNO customer service office.

  5. Follow Up: After submitting your application, follow up with SWBNO to ensure it has been received and to check on the status of your request.


Access to clean water and reliable sewerage services is a fundamental necessity, and the Sewerage & Water Board of New Orleans is committed to ensuring that all residents can afford these essential services. By offering a range of payment assistance programs, SWBNO helps to alleviate financial stress and promote the well-being of the community. If you or someone you know is struggling to pay their water and sewerage bills, explore the available assistance options and take the necessary steps to secure the help you need. For more information about the Water Help Program in New Orleans please visit: Disclaimer:

The information provided in this blog is for general informational purposes only. While we strive to ensure that the content is accurate and up-to-date, the details of the Sewerage & Water Board of New Orleans (SWBNO) payment assistance programs, including eligibility criteria and benefits, may change. We recommend visiting the official SWBNO website or contacting their customer service directly for the most current and accurate information. This blog does not provide financial, legal, or professional advice, and we encourage readers to consult with a qualified professional for advice tailored to their specific circumstances. The inclusion of any links or references does not imply endorsement by this blog.


bottom of page